My favorite thing to do at Renee's is to help people, so when three women made fitting appointments with us last week, I was excited. Then this week a gentleman called asking us to set aside several outfits with his wife in mind for a birthday gift. “I’ll be in within the next five minutes to take a look.” Within ten minutes, he made his choice, we wrapped it, and he was on his way.
Times like these are our specialty! They validate our knowledge about the brands we carry, utilize our fit expertise, and affirm the relationships we build with customers.
One of our appointments last week was Marilyn from Mukilteo. About two weeks ago she emailed from her vacation home asking if I would put together a wardrobe for her golf trip to Scotland and Ireland in August. She said she would be back in town next week, and "I want you to dress me. I can only take one suitcase and my golf bag. Please include jewelry, shoes and whatever accessories needed.”
Before Marilyn arrived I scoured the store with her in mind and gathered items I thought she would like. We had fun together over the three and a half hours she spent with us trying things on. We eliminated some outfits, ordered several items to complete her choices, and arranged for a pair of pants to be hemmed. Together we picked out accessories, jewelry and shoes to compliment the clothing she chose. And she said everything will fit into her one suitcase!
Afterward, Marilyn wrote, "I am much relieved that I could rely on your expertise to get this done and I owe you big time. The thought of doing this by myself paralyzed me." Do I help other women like her, she wondered? Yes! Our niche is to be our customers’ personal stylist, and these services are included in the price of the clothing. “People would really save money and time if they knew how much you could help them!” she added. “They don’t need to drive from store to store or feel discouraged when they can’t find anything to fit them!”
Sometimes women come in with a desperate look in their eye; they can rest assured knowing that, if they give us a chance, they can walk out of Renee’s feeling good about how wonderful they look in clothing and accessories that fit their body, style and personality.
We take the trouble out of shopping by pre-shopping for you! Next time take advantage of our knowledge! Let us know that you are coming, and we will make your experience the easiest, fastest, and most fulfilling shopping trip you’ve ever taken.
